Customer Support

Need help with ChildPlus? We offer many convenient ways to contact our amazing Customer Support representatives, including online chats, scheduled appointments, and more.

Hours

Monday – Thursday:
8:30 a.m. to 6:30 p.m. ET

Friday:
8:30 a.m. to 5:30 p.m. ET

Email

Send an email directly to support with details about the concern or issue you are experiencing.

Online Chat

Chat now with a knowledgable representative using the chat app at the bottom right.

Appointments

Save time by scheduling an appointment that's most convenient for you, and we'll give you a call.

Call today to be connected with a friendly support representative who's eager to help.

Feature Request Forum

Share and vote on ideas for enhancements and new features you’d like to see added to ChildPlus. You can vote on software features in ChildPlus Online.

ChildPlus Users' Q&A Forum

A forum led by ChildPlus users where you can ask & answer each other’s questions about the software.  You can access the Q & A Forum in ChildPlus via Community > Q&A Forum

LiveSupport with Splashtop

To begin a LiveSupport session, please visit Splashtop’s website, and this small program will automatically begin downloading. After launching Splashtop, a unique 9-digit code will be generated for your session. Give this code to your ChildPlus customer support representative so they can connect to your computer.

Connect with Customer Support

Submit a Support Request Inside ChildPlus To Get The Quickest Response

Request support and provide details about your issue in ChildPlus for the fastest response time. Remember, the more details you provide in your ticket, the better we can answer your question. You can submit your own ticket inside ChildPlus via Help > Request Customer Support.

TRY CHILDPLUS ONLINE TODAY!